Privacy Policy

1. Introduction

Sayang Home ("we", "us", "our") is committed to handling personal information responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what personal data we collect, why we collect it, and how we use, protect, and manage it.

This policy applies to personal information collected through our website at sayanghom.live, through direct enquiries, and in the course of providing household coordination and caregiver guidance services to families in Penang.

Questions about this policy can be directed to [email protected].

2. Personal Data We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, phone number
• Enquiry content: messages and questions submitted through our contact form
• Household coordination information: general information about home situation and preferences shared voluntarily during service discussions
• Technical data: IP address, browser type, pages visited (via analytics cookies, only with consent)

Legal basis: We process personal data on the basis of your consent (form submission), legitimate interest (responding to enquiries), and contract performance (where a service arrangement is in place).

Retention: Enquiry data is kept for up to 12 months. Active arrangement data is retained for the duration of the service and 24 months thereafter, unless you request earlier deletion.

3. How We Use Your Information

• To respond to your enquiry and arrange an initial conversation
• To provide and coordinate the household support services you have engaged
• To send service updates, check-in summaries, and relevant information about your arrangement
• To improve our services based on aggregate, anonymised usage patterns
• To comply with legal obligations under Malaysian law

We do not sell personal data to third parties. We do not send unsolicited marketing communications. We share information with vetted household helpers and service providers only to the extent necessary to deliver the agreed arrangement, and only with your awareness.

4. How We Protect Your Data

Personal data is stored on password-protected systems with access limited to the Sayang Home coordination team. Our website uses HTTPS encryption. We review access controls regularly and take reasonable steps to prevent unauthorised access, disclosure, or loss.

In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authority as required by the PDPA within a reasonable timeframe.

5. Cookies

We use essential cookies to keep our website functioning properly, and optional analytics and preference cookies to understand how the site is used. You can manage your cookie choices at any time. See our Cookie Policy for full details.

6. Your Rights Under Malaysian Law (PDPA 2010)

As a data subject in Malaysia, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request that we stop processing your data for direct marketing purposes
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your data has been mishandled

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Enquiries from Minors

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that personal data has been submitted by a minor, we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.